FAQs

Orders:

Do you have a minimum spend?

No, there is no minimum annual spend. H Roberts and Sons (D.I.) Limited is confident as a supplier and manufacturer that price competitiveness, high level of customer service, a broad product range and bespoke order service naturally establishes return and repeat business.

Delivery:

Can you deliver my orders?

Yes, all orders can be delivered. H Roberts and Sons (D.I.) Limited have own delivery transport vehicles and can send consignments via courier, mail, air, sea. After placing an order, a sales coordinator will contact you to arrange despatch. Delivery costs are fair and can vary dependent upon destination for delivery. For a more detailed breakdown of delivery charges, please check on the delivery quotation calculator, alternatively, please contact the Sales Department on 00 44 116 251 4487 or info@hroberts-di.com

Can I collect my orders?

Yes, you can arrange to collect your order from our registered business address; H Roberts and Sons (D.I.) Limited, 65 Henton Road, Leicester, LE3 6AY. Once your order is confirmed as in stock and ready for collection, we just need 2 hours’ notice so that the order can be picked and ready for when you arrive.

Returns:

Can I return faulty items?

Yes, if you have a product that is damaged you must let us know via email. Please keep the item in the original packaging and they will be uplifted at the time of your next delivery. The product will be inspected upon return and a credit will be issued to your account once the details of the damage or fault has been verified. However, we do not take responsibility for any goods transported via third party carrier. Please see our returns policy for more information about returning items.

My Account:

What are the benefits of a website account H Roberts and Sons (D.I.) Limited?

An online account makes ordering fast and easy for you. There are many beneficial features; you can track the history of your orders, shipment status, get instant delivery cost quotations, be informed of delivery dates and you can place your order any time, any day. H Roberts and Sons (D.I.) Limited do not keep a record of your bank details as you pay at the checkout online.

Technical:

Can I view your new product range, a specific item or have a demonstration?

Yes, we are able to arrange for a member of H Roberts and Sons (D.I.) Limited to visit your business to provide a demonstration, advise on the Red range, to discuss with you your business needs and to assess how H Roberts and Sons (D.I.) Limited may be able to meet your requirements. You may also view all our products and place your orders via our website.